Return policy

Return Policy

At Pure Diffuser, we prioritize your satisfaction. If you are not completely satisfied with your purchase, we offer a simple and straightforward return process.

1. Eligibility for Returns

  • Timeframe: You may return items within 30 days from the date of delivery.
  • Condition: Products must be in their original, unopened, and unused condition. We cannot accept returns for items that have been opened or used due to health and safety regulations.
  • Receipt: A valid proof of purchase (order number or receipt) is required for all returns.

2. Non-Returnable Items

  • Any opened or used products.
  • Items marked as final sale or clearance.
  • Gift cards.

3. How to Initiate a Return

  • Contact Us: Email our customer service team at [email protected] to request a return authorization. Please include your order number and a brief explanation for the return.
  • Return Authorization: Once your return is approved, you will receive a return authorization number along with instructions on how to send back your item(s).
  • Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return is received.

4. Refunds

  • After we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
  • Approved Refunds: Refunds will be processed to your original method of payment within 7-10 business days.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., for items not in their original condition or missing parts).

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange for a replacement or issue a full refund, including shipping costs.

7. International Returns

For international returns, customs duties and taxes are non-refundable. Customers are responsible for any return shipping fees, including duties and taxes.

8. Contact Us

If you have any questions or concerns regarding our return policy, please reach out to our customer service team at [email protected].