FAQ

Shipping and Taxes

  • Do you ship overseas?
    Yes, we ship all over the world.
  • How long could I get my order?
    it usually take 3~5 days to receive your pure diffuser order .
  • Do I need pay taxes?
    No, we don't charge any taxes, you also don't need pay any taxes, you will get your pure order at your door.
  • How could I get free shipping ?
    Free shipping order over $49.
  • What is my warranty?
    We offer a 30-day warranty on all products. Please contact us for more information. Email: [email protected]

About Pure Diffuser

  • What's Pure Diffuser?
    Pure diffuser is not a traditional aromatherapy diffuser or humidifier. It is a new and healthy vape inhalation technology. It is an vape device that provides substances such as caffeine, melatonin and vitamin B12 through inhalation. The Pure Diffuser is a convenient, portable device that can better provide the inhaler with an energy boost, relaxing nutritional supplements through the effect of diffusing elements such as caffeine, melanin, and vitamin B12. It comes in different flavors and suction sizes to suit different needs or preferences.
  • Is Pure Diffuser safe to use?
    Yes, it is a disposable aromatherapy diffuser that’s 100% free from any harmful chemicals or addictive properties because this product contains zero nicotine and tobacco.
  • Are all of your products drug-free, vegan, and cruelty-free?

    Yes, yes, and yes! ALL of Pure's products are 100% free of any drugs or controlled substances. They're also vegan and cruelty-free.

    Pure Diffusers are portable aromatherapy products that allow you to enjoy a scented aroma, perfect for inspiring any mood in mind. Whether you want to uplift or unwind the day, our next-gen diffusers allow you to experience soothing scents made with premium blends that are made with a variety of natural extracts. 

  • What functions does the Puff Melatonin diffuser have?
     Inspire a sense of peace & tranquility before bedtime with a soothing blend of melatonin, lavender, & chamomile.
  • What functions does the Puff Caffeine diffuser have?
     Puff Caffeine diffuser could Boost the day with an inspiration-sparking blend of caffeine, guarana, and Vitamin B3. 
  • What functions does the Puff Calm diffuser have?
    Enjoy moments of peace & let the day melt away with a zen blend of Vitamin B1, oryzanol and peach extracts.
  • What functions does the Puff vitamin b12 diffuser have?
     Puff vitamin b12 diffuser unlock your best self & focus on what matters with a flow-inspiring blend Vitamin B-12 and natural extracts.
  • How fast will I absorb the benefits of Pure?
    The benefits of Pure are almost instant! You will feel relaxation, stress relief, calm or energized depending what diffuser you use in a matter of minutes.
  • Does Pure diffuser expire?
    While there is no hard expiration date, we recommend that you use your Pure within 12 months of purchase.
  • Isn't pure diffuser an e-cigarette/vape?

    No, Pure is not an e-cigarette or vape. It's a disposable aromatherapy diffuser that's 100% free from any harmful chemicals traditionally found in vapes or addictive properties because this product contains zero nicotine and tobacco. While Pure diffusers somewhat resemble e-cigarettes in appearance, Pure diffusers are not e-cigarettes. 

    E-Cigarettes are defined as electronic nicotine delivery systems, or ENDS. There is no nicotine in Pure diffusers. In fact, all Pure diffusers are completely free of nicotine, tobacco, Vitamin E acetate, THC, CBD, and any other regulated substance.

  • Do pure diffuser contain toxic chemicals?
    Our products are made with USP-grade ingredients such as Vitamin B12, Calm, Caffeine, or Melatonin. These actives are infused in a vegetable base. ​PURE diffusers are completely free of nicotine, tobacco, Vitamin E acetate, THC, CBD, and any other regulated substance.
  • What is "organic vegetable base?
    Organic vegetable base is USP (United States Pharmacopeia) grade vegetable derived glycerin. Vegetable Glycerin is an all natural liquid generally extracted from plant oils, in particular, soy, coconut oil, and palm oil. It is typically clear with little hint of color, odorless, in some cases sweet, and relatively viscous.
  • Do I need to refill or recharge my pure diffuser device?
    No, there is no need to refill or recharge your device. It is a disposable diffuser that can be used anytime, anywhere hassle free!
  • How do I know it has run out/died?
    You will know that the diffuser has run out/died once the light stops flashing, it starts blinking, or it stops dispensing mist.
  • Is there an age restriction?
    Pure diffusers contain ZERO drugs or illegal substances. Although it is completely legal and free of any regulated substance, we still don't recommend anyone under the age of 18 to use our diffuser as we do not wish to encourage the hand-to-mouth habit that may lead to unhealthy habits, such as smoking.
  • How many puffs can I take in a day?
    There is no limit to the number of puffs you can take in a day. However, we recommend that you do not exceed more than 30 puffs per day.
  • How long does the pure diffuser vape pen last?
    Each PURE can last for approximately 600 puffs, and each diffuser is made to last over half of one month of use. Usage life may vary. 
BACK